By 2025, AI will power 95 percent of all customer interactions. But despite advancing technology, the disruptive force happening in business today is relationship building. The humanizing touch is the most important part of a great customer experience and key to flourishing in today’s economy.
Less than 5 percent of organizations have any specific strategy for helping their staff develop and strengthen relationships with clients or customers. Business leaders striving to stand out from the competition need to reinvent their business model to marry digital and human experiences. The new paradigm starts with hiring employees who genuinely want to serve customers, training them in having a service aptitude, and providing leadership and resources to strengthen customer service across all departments.
Joining us for our discussion on Customer Service is John Dijulius who is calling in from his Cleveland Ohio office. John DiJulius is president of The DiJulius Group and a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, Progressive Insurance and more His latest book is The Relationship Economy Welcome to Mastering Your Money, John Dijulius