“With backgrounds in design thinking and software engineering, the founders of Airbnb (Brian Chesky, Joe Gebbia, and Nathan Blecharczyk) leveraged technologyto develop a web based user interface that made finding, selecting, and booking travel easier. In the process, they also made it easy for homeowners to earn extra income, whether that be through renting a second home or simply listing a spare bedroom.
In one decade, Airbnb transformed what it means to go on vacation. The homeshare juggernaut turns homeowners into hosts, guest rooms into cash cows, and overnight stays into dynamic encounters and lasting friendships. Its very name has become synonymous with finding unique short-term stays anywhere in theworld, enjoying great services and hospitality, and having amazing experiences. Airbnb is a noun, a verb, an adjective, and a movement — and the rest of the industry simply can’t keep up. But competition isn’t what defines this phenom of the sharing economy, community does. Its leaders blended innovative digital tools and a global village spirit to build unprecedented brand loyalty — at a time when most brands struggle to just stay visible.
Join us for our discussion with Dr. Joseph Michelli on Learning From Others. Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.
His latest book is The AIRBNB Way: 5 Leadership Lessons To Ingiting Growth through Loyalty, Community and Belonging . Welcome to Mastering Your Money, Joseph A Michelli.